Revolutionizing Customer Experience How AI Conversational Design is Changing the Game

Podcast Transcript

HOST: Welcome to our podcast, where we explore the latest innovations in business and technology. Today, we're excited to talk about our Undergraduate Certificate in AI-Powered Conversational Design. Joining me is Emily Chen, the program director. Emily, thanks for being here! GUEST: Thanks for having me. I'm thrilled to share the exciting opportunities that our program offers. HOST: Let's dive right in. What makes this program so unique, and how can it benefit our listeners? GUEST: Our program stands out by combining technical, creative, and business skills. Students gain hands-on training in AI-powered tools and techniques, as well as expertise in designing intuitive, user-friendly interfaces. This unique blend of skills enables them to create innovative, human-centered conversations that drive real results. HOST: That's fascinating. What kind of career opportunities can graduates expect? GUEST: The job market is rapidly growing for conversational AI, UX design, and business strategy professionals. Our graduates can pursue exciting career paths, such as conversational AI designer, UX researcher, or business strategist. They'll have the skills to stand out in the job market and make a real impact in their chosen field. HOST: That's great to hear. How do the skills learned in this program translate to real-world applications? GUEST: Our students learn to design conversations that engage and convert customers. They develop a deeper understanding of customer needs and preferences, and learn to craft compelling narratives that drive business outcomes. For example, a graduate might design a chatbot that helps customers navigate a website, or create a voice assistant that provides personalized recommendations. HOST: Those are great examples. Can you tell us about some of the specific tools and technologies that students will learn? GUEST: Absolutely. Our students will learn to work with popular AI-powered tools like Dialogflow, Botpress, and Rasa. They'll also learn about natural language processing, machine learning, and human-centered design principles. We provide a comprehensive education that prepares students for the demands of the industry. HOST: That's impressive. What kind of support do students receive during the program? GUEST: Our students are part of a vibrant community of innovators. They'll have access to mentorship, peer support, and career guidance. We also offer flexible online learning options, so students can balance their studies with work and other commitments. HOST: That sounds great. Finally, what advice would you give to someone who's considering this program? GUEST: I would say that this program is perfect for anyone looking to upskill or reskill in a rapidly growing field. If you're passionate about innovation, design, and technology, then this program is for you. Don't be afraid to take the leap and transform your career with AI-powered conversational design. HOST: Thanks, Emily, for sharing your insights with us today. If you're interested in learning more about our Undergraduate Certificate in AI-Powered Conversational Design, be sure to