Rethinking Healthcare from the Inside Out How Design Thinking Can Revolutionize Patient Care

Podcast Transcript

HOST: Welcome to today's episode, where we're going to dive into the fascinating world of design thinking and its applications in the healthcare industry. I'm your host, and I'm excited to have Dr. Rachel Kim, the lead instructor of our Undergraduate Certificate in Design Thinking for Healthcare Process Innovation, joining me today. Rachel, thanks for being here! GUEST: Thanks for having me. I'm thrilled to share the exciting opportunities that this program has to offer. HOST: So, let's start with the basics. What exactly is design thinking, and how does it relate to the healthcare industry? GUEST: Design thinking is a human-centered approach that focuses on understanding the needs and pain points of patients, caregivers, and healthcare providers. By applying design thinking principles, we can develop innovative solutions that address complex healthcare challenges. In our program, we teach students how to empathize with patients, identify opportunities for improvement, and develop creative solutions that can be implemented in real-world settings. HOST: That sounds amazing. What kind of benefits can students expect to gain from this program? GUEST: Our students will gain a unique set of skills that combine design thinking principles with healthcare expertise and innovation strategies. They'll learn how to work collaboratively with interdisciplinary teams, develop creative solutions, and drive meaningful change in the healthcare industry. HOST: That's fantastic. What kind of career opportunities can graduates expect after completing this program? GUEST: Our graduates will be in high demand as design thinking experts in the healthcare industry. They can pursue roles in healthcare management, innovation, and quality improvement, and work in a variety of settings, from hospitals to insurance companies to medical device manufacturers. HOST: That's really exciting. What kind of practical applications can students expect to work on during the program? GUEST: Our students will work on hands-on projects that apply design thinking principles to real-world healthcare challenges. They'll have the opportunity to work with healthcare experts, design thinking professionals, and industry partners to develop innovative solutions that can be implemented in real-world settings. HOST: That sounds like a fantastic learning experience. Can you tell us a bit more about the program format and what students can expect? GUEST: Our program is designed to be flexible and accessible. We offer an online format that allows students to complete coursework on their own schedule, making it perfect for working professionals, students, and anyone who wants to make a difference in the healthcare industry. HOST: That's great to hear. Finally, what advice would you give to someone who's considering this program? GUEST: I would say that if you're passionate about making a difference in the healthcare industry and want to develop the skills to drive meaningful change, this program is perfect for you. We're looking for students who are curious, creative, and willing to take on new challenges, and we're confident that our program will equip them with the skills they need to succeed. HOST: Thanks, Rachel, for sharing your insights with us today