Breaking Down Borders: Unlocking the Power of Language in Tourism and Hospitality

Podcast Transcript

HOST: Welcome to 'Unlock Your Potential' – a podcast that explores career development and professional growth in the tourism and hospitality industry. I'm your host today, and I'm excited to be joined by Dr. Emma Taylor, the program leader for our Postgraduate Certificate in English for Tourism and Hospitality Industry Professionals. Emma, thanks for being here! GUEST: Thank you for having me. I'm thrilled to talk about this fantastic course and the opportunities it offers. HOST: So, let's dive straight in. What inspired the creation of this course, and what makes it unique? GUEST: We recognized the growing need for industry professionals to develop their English language skills, particularly in the tourism and hospitality sector. Our course is designed to provide students with industry-specific language, cultural awareness, and communication techniques. It's led by experienced tutors who understand the sector's demands, making it a valuable investment for working professionals. HOST: That's fantastic. I know many professionals in the industry struggle to balance work and study commitments. How does the course cater to their needs? GUEST: We completely understand the challenges of juggling work and study. Our course is designed to be flexible, with part-time and online options available. This allows students to balance their study commitments with their existing work schedule, making it easier to achieve their career goals. HOST: That's great to hear. What kind of career opportunities can students expect after completing the course? GUEST: Upon completion, our students are well-equipped to pursue roles such as tourism manager, hospitality events coordinator, or customer service specialist. They'll have developed the English language skills, cultural awareness, and communication techniques needed to succeed in these roles and stand out in a competitive job market. HOST: That's really exciting. Can you share some examples of how the course content can be applied in real-world scenarios? GUEST: Absolutely. For instance, students learn how to craft effective marketing campaigns, negotiate with suppliers, and communicate with international clients. They also develop the skills to handle customer complaints and resolve conflicts in a professional manner. These are just a few examples, but the course content is designed to be practical and applicable to everyday situations in the industry. HOST: It sounds like the course is really focused on equipping students with the skills they need to succeed in the industry. What advice would you give to professionals considering enrolling in the course? GUEST: I would say that this course is an investment in your future. It's a chance to develop your skills, enhance your career prospects, and gain a competitive edge in the job market. Don't be afraid to take the first step – our course is designed to support working professionals, and we're here to help you achieve your goals. HOST: Thanks, Emma, for sharing your insights and expertise with us today. If you're interested in learning more about our Postgraduate Certificate in English for Tourism and Hospitality Industry Professionals, please visit our website for more information. GUEST: Thank you