Can Machines Really Care - The Future of Emotional Intelligence in Chatbots

Podcast Transcript

HOST: Welcome to our podcast, where we're exploring the exciting world of artificial intelligence and human-chatbot interaction. I'm your host, and today we have a very special guest, Dr. Rachel Kim, the program director of our Postgraduate Certificate in Building Chatbots with Emotional Intelligence and Empathy. Dr. Kim, welcome to the show! GUEST: Thank you for having me. I'm thrilled to be here and share the exciting opportunities that our program offers. HOST: So, let's dive right in. What makes this program so unique, and why should our listeners consider enrolling? GUEST: Our program is designed to equip students with the skills to develop AI-powered chatbots that can understand and respond to human emotions. This is a game-changer in the way humans interact with technology. By incorporating emotional intelligence and empathy into chatbot design, we can create a more user-friendly and personalized experience. HOST: That sounds amazing. What kind of skills can students expect to gain from this program? GUEST: Our comprehensive program covers the design, development, and deployment of emotionally intelligent chatbots. Students will learn about natural language processing, machine learning, and human-computer interaction. They'll also work on real-world projects, applying their knowledge to practical problems. HOST: That's fantastic. What kind of career opportunities can graduates expect after completing this program? GUEST: The career opportunities are vast and exciting. Graduates can pursue roles in AI, UX design, customer service, and more. Our certificate is ideal for professionals seeking to upskill or transition into the rapidly growing AI industry. HOST: I can imagine that our listeners are eager to know more about the practical applications of this program. Can you give us some examples of how emotionally intelligent chatbots are being used in real-world scenarios? GUEST: Absolutely. Emotionally intelligent chatbots are being used in healthcare to support patients with mental health issues, in customer service to provide personalized support, and in education to create interactive learning experiences. The possibilities are endless, and our program is designed to help students unlock these opportunities. HOST: That's fascinating. What kind of support can students expect from the program, and how do they engage with the course material? GUEST: We offer flexible online delivery, which allows students to balance study with work and life. They'll also have access to our network of innovators and industry experts, who will provide guidance and support throughout the program. HOST: That sounds like a fantastic learning experience. Finally, what advice would you give to our listeners who are considering enrolling in this program? GUEST: I would say that this program is a great opportunity to revolutionize the way humans interact with technology. If you're passionate about AI and want to make a real impact, this program is for you. Don't be afraid to take the leap and unlock the future of human-chatbot interaction. HOST: Thank you, Dr. Kim, for sharing your insights and expertise with